Your questions answered

Everything worth knowing before you order.

Including the parts that aren’t especially flattering. Better you know now than after you’ve paid.

Shipping

How much is shipping?: $5 flat within Canada, and free on orders of $75 or more.
How long does shipping take?: Up to 14 business days within Canada, longer the further it travels.
What kind of shipping do you use?: Untracked lettermail for all orders. That keeps postage affordable on a small parcel, but it does mean there is no tracking number to follow.
When do orders go out?: Mondays and Thursdays.

Do you offer refunds?: No refunds or exchanges for change of mind. If something arrives damaged, email Alex and she will make it right.

Are your earrings hypoallergenic?: They cannot be guaranteed hypoallergenic. The hardware is mainly stainless steel or rhodium-coated mixed metals, which have been well tolerated by many people with sensitive ears — but if you react to most earrings, ask before you order.
How heavy are they?: Polymer clay is very light, so even the larger pairs will not weigh you down over a day.
Do you make clip-ons?: Not yet. Clip-ons are in development, to make the range wearable by more people.

Do you use eco-friendly packaging?: Yes — recycled packaging wherever possible, to keep the environmental impact down.
Where are you based?: Red Deer County, in Alberta, Canada. There is no shop to visit, but three Alberta boutiques carry the earrings.

Email alex@pinknova.ca — it goes straight to Alex. If you run a shop and want to carry Pink Nova, the stockists page has a form for that.